Privacy Policy
1. Who We Are
This Privacy Policy explains how Anna Sandall ("we", "us", "our") collects, uses, and protects your personal information when you visit annasandall.com or use our coaching and consulting services.
Contact: anna@annasandall.com
2. Information We Collect
We may collect the following information from you:
- Name and contact details (email address, phone number)
- Billing and payment information (processed securely via Stripe; we do not store your card details)
- Information you provide through contact forms, enquiry forms, or booking forms
- Information you provide during coaching sessions or consultations
- Technical information such as IP address and browser type, where applicable
3. How We Collect Information
We collect information when you:
- Fill out a contact, enquiry, or booking form on our website
- Purchase a service or program through our website
- Communicate with us by email or other means
- Browse our website (limited technical data only; see Cookies section below)
4. How We Use Your Information
We use your information to:
- Provide, deliver, and manage our coaching and consulting services
- Process payments through Stripe
- Respond to enquiries and communicate with you
- Send you information about our services, where you have agreed to receive it
- Comply with legal and accounting obligations
5. Cookies and Tracking
We do not use Google Analytics or similar tracking/advertising cookies. Our website may use essential cookies required for core functionality, such as enabling secure payment processing through Stripe and maintaining your session while browsing or completing a booking. These essential cookies do not track you across other websites and are not used for advertising purposes.
6. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Stripe, to process payments securely
- Service providers who help us operate our website and business (e.g. email or scheduling tools), where applicable
- Authorities, where required by law
7. Data Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Payment information is handled directly by Stripe and is not stored on our systems.
8. Your Rights
You may ask us to access, correct, or delete the personal information we hold about you at any time by contacting anna@annasandall.com. As a New Zealand-based business, we handle personal information in accordance with the New Zealand Privacy Act 2020. If you are located outside New Zealand, additional local privacy rights may apply to you.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at anna@annasandall.com.